Non-Frozen products (e.g. teas, licorice): NT$999*
Frozen products (e.g. sausages): NT$1999*
*The purchasing value of each order (after using coupon codes) must be equal or higher to enjoy free shipping.
No shipping fee if you pick up at our company during business hours. Preferred pickup date and time must be advised through the contact form and confirmed by us.
Non-Frozen products (e.g. teas, licorice): NT$70*
Frozen products (e.g. sausages): NT$160*
*If both, Non-Frozen and Frozen products are purchased in one order, the shipping fee for the Frozen products will be charged if the purchasing value of that order is less than NT$1999.
The purchased products will be shipped as soon as possible after receiving an order. Please note that the delivery may take longer during public holidays/festivals such as Chinese New Year, Dragon Boat Festival, Mid-Autumn Festival, Double 11 Day, New Year's Eve, etc.
As of now, all orders are shipped within Taiwan.
- Add the product and desired quantity that you want to buy to the cart by clicking on the “Add to cart” button.
- Click on the cart symbol then “View cart” to see an overview of the products and quantities you want to purchase or proceed with the shopping process. Complete your purchase by clicking on the “Checkout” button.
- Note: On both pages, Cart and Checkout, you can enter a coupon code and choose the shipping method.
- Please fill in your billing details incl. full name, address, phone number, email address, and payment method.
- Note: You may create a customer account for our online shop which speeds up the checkout process on your next order.
- Confirm that you agree with our Shop Policy and click on the "Place order" button.
- After receipt of the payment we will ship the order within one business day (Monday-Friday).
You can pay with credit card or use Direct Bank Transfer to pay for your purchases. Enjoy a 2% discount on your order if you choose Direct Bank Transfer as payment method. Cash payment with 2% discount is available if you choose Pick-Up as delivery method.
Please note that perishable products are excluded from the seven-day appreciation period according to law and consequently cannot be returned or exchanged.
Returning damaged goods:
After receiving the purchased products, it is your responsibility to check if the order is complete, correct, and in good conditions. If the product is damaged due to non-human factors, or the package is damaged during transportation, please take a photo of it, save it, and inform us within 24 hours of receiving the order. In such case, please send an email to firstname.lastname@example.org and provide us with the following information:
- Order number
- Name and phone number
- Reason for return or exchange
- Photos that clearly show the defects of the product
Please return the goods in the original packaging to the following address:
Engycon Co. Ltd. 宇帆企業有限公司
Office Address: 3F, No. 156, Section 6, Zhongshan North Road, Shilin District, Taipei 111, Taiwan
Phone Number: 02-2838 2660
Any costs for returns need to be covered by yourself unless it is agreed otherwise in advance.
Returns are not accepted if:
- The damage of the products is not reported to us within 24 hours after receiving the goods.
- The products have been opened.
- The products are returned to us without any reason.
While visiting our website, we may ask you to provide us with certain personal information that can be used to contact or identify you. Personal information may include, but is not limited to: email address, first name, last name, phone number, residential address. We may use your personal information to process your order, manage your account, contact you if necessary, manage your requests, provide you with relevant news, special offers and other general information about our goods, services, and events. We may share your personal information to third parties such as postal services only when it is absolutely necessary.
Contact us at email@example.com for questions related to our Shop Policy.